Lock Screen Not Changing on Windows 10: Troubleshooting Guide

If you're experiencing issues with your lock screen not changing on Windows 10, don't worry - this troubleshooting guide is here to help. In this article, we'll walk you through some common solutions to resolve the issue.

Before we dive into the troubleshooting steps, it's essential to note that face or touch unlock requires specific device and browser combinations. To use face or touch unlock, your device must meet the following requirements:

* Mobile devices running iOS 16 or Android 9 or newer

* Laptop or desktops running Windows 10, macOS 13, Chrome OS 109, or newer

If you're using Firefox and facing authentication issues with face or touch unlock, try switching to Safari (on Apple devices) or Chrome (on Windows or Android devices).

Now, let's move on to the troubleshooting steps:

1. Scan the QR code: If you receive a message asking you to scan a QR code, use your mobile device's camera to scan the code on your screen.

2. Enter PIN or pattern: If you're asked for your PIN or pattern, enter the credentials you use to unlock your device and follow the instructions.

3. I don't know what this is/I don't remember setting it up: Don't worry if you can't recall setting up face or touch unlock. You can try scanning the QR code or entering your PIN/pattern again.

What happens if you lose access to your only authentication method? If that's the case, you'll need to delete your account and create a new one.

To avoid this situation, we strongly recommend adding a second authentication method in case you replace or lose your device. This way, you can ensure continued access to your account.

Important: Enable cloud sync on your device if you want to use face or touch unlock to sign in across multiple devices.

In some cases, you might encounter issues with authentication methods such as PIN, pattern, QR code, security key, or passkey. If this happens, try using a different method or resetting your account.

Commonly asked questions:

* I'm having trouble setting up or signing in with face or touch unlock.

* Face or touch unlock works best on specific devices and browsers, especially when they match between device and browser.

Remember that face or touch unlock is phishing-resistant and secure because it uses your device unlock credential and is stored on your device or in the cloud. When you set up face or touch unlock, your device validates you through your device's stored screen unlock capability, such as a face scan, fingerprint, PIN, or pattern.

By following these troubleshooting steps and understanding how face or touch unlock works, you should be able to resolve the issue with your lock screen not changing on Windows 10. If you have any further questions or concerns, feel free to reach out to our support team for assistance.

Lock screen not changing windows 10